Refund policy

No Returns

All items are sold AS-IS and are final sale.

Final sale items are not eligible for returns or refunds unless required by law or due to an order fulfillment error (for example, if the wrong item was shipped).

Return requests are not accepted for final sale products, custom orders, or used items.

For eligible returns, customers must contact us at dr@rli3.com within 14 days of delivery to request authorization.

Buyer is responsible for all return shipping costs unless otherwise stated.

For approved returns, a 15% restocking fee may apply.

Refunds are processed only after items are received and inspected.

Please review the description, item specifics, and photos carefully before purchasing. If you have questions, send us a message prior to checkout.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can assist promptly.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Shipping

Buyer is responsible for all shipping costs.

We ship only to the address provided in the Shopify Order Details and provide full tracking information.

Items are typically shipped within 1–3 business days after payment is cleared.

We do not ship until payment has been received in full.

Combined shipping may be available for multiple items — message us before purchasing if you'd like to combine orders.

We are not responsible for shipping delays caused by the carrier (USPS, UPS, FedEx, etc.).

Payment

Immediate payment is required upon purchase (Buy It Now) or within 48 hours of auction close.

Accepted payments are through Shopify Payments' managed payments system only (credit card, debit card, PayPal, Apple Pay, Google Pay, etc.).

Unpaid items will be reported to Shopify and relisted after the payment window expires.

Buyer Responsibility

Ensure that your shipping address and contact details are accurate before checkout. Orders can't be rerouted after shipment.

By purchasing, you acknowledge and agree to this policy and Shopify's platform terms and conditions.